Refund Policy

Refund Policy for The VerbalVibe Collective Poets Guild Inc.

Effective Date: June 9, 2025
Website: verbalvibecollective.com
Organization: The VerbalVibe Collective Poets Guild Inc. (The VVC Guild)
Contact: LaBlaque Williams, Executive Director, [email TBD], [phone TBD], 310 Utah Ave, Las Vegas, NV 89104

Introduction

The VerbalVibe Collective Poets Guild Inc. (The VVC Guild) is a 501(c)(3) nonprofit based in Las Vegas, Nevada, dedicated to empowering poets, spoken word artists, and creatives through vibrant events (e.g., Poetry Parquets, The Poets Ball), youth workshops (Vibe & Voice), and community fundraisers (e.g., Raise the Roof). This Refund Policy outlines our approach to refunds for purchases made on our interactive website, verbalvibecollective.com, including event tickets, memberships, donations, and bookings for Poetry Parquets or Poetry Parties. Our goal is to ensure fairness while supporting our mission.

By purchasing tickets, making donations, signing up for memberships, or booking events through our Website, you agree to this Refund Policy, as well as our Terms and Conditions (verbalvibecollective.com/terms-and-conditions) and Privacy Policy (verbalvibecollective.com/privacy-policy). If you have questions, please contact us at [email TBD] or [phone TBD].

1. Event Tickets

Tickets for VVC Guild events (e.g., The Poets Ball on October 25, 2025, $50-$100; Heritage Poetry Parquet on February 10, 2026, $40-$60; TikTok Speak-A-Thon on November 15, 2025) are purchased via the Website using secure payment processors like PayPal (2.9% + $0.30 nonprofit rate). Our refund policy for tickets is as follows:

Non-Refundable: Tickets are generally non-refundable, except in the cases outlined below, due to our commitment to poets, venues, and event expenses (e.g., The Spot

@310

, caterers like Esther’s Kitchen).
Event Cancellation: If we cancel an event (e.g., due to unforeseen circumstances like venue issues or public health restrictions), you will receive a full refund, including any processing fees, within 14 business days to the original payment method.
Event Rescheduling: If we reschedule an event, you may choose:
- A full refund, requested within 7 days of our rescheduling notice (sent via email or posted on the Website).
- A ticket transfer to the rescheduled date, subject to availability.
Refund Requests: Submit requests via [email TBD] with your order number and event details. Refunds for cancellations or rescheduling are processed within 14 business days. No refunds are issued for non-attendance or changes in personal circumstances, unless required by law.
Third-Party Venues: For events at partner venues (e.g., The Spot

@310

, West Las Vegas Arts Center), refunds are subject to our policy, not the venue’s, unless otherwise stated at purchase.

2. Event Bookings

Bookings for private Poetry Parquets ($3,000-$20,000) or Poetry Parties ($2,500-$16,500), including discounts via the VIBE25 code (10-25% off), require a 50% deposit at booking and full payment 14 days before the event. Our refund policy for bookings is:

Cancellations by You:
- 30+ days before the event: 50% refund of the deposit.
- 14-29 days before the event: 25% refund of the deposit.
- Under 14 days: No refund, as funds are committed to poets, musicians (e.g., DJ Etch, $150-$250), and vendors (e.g., Esther’s Kitchen, $750-$3,000).
Cancellations by Us: If we cancel (e.g., due to venue unavailability or force majeure), you receive a full refund of all payments, including the deposit, within 14 business days.
Rescheduling: If we reschedule, you may transfer the booking to a new date (within 12 months, subject to availability) or request a full refund within 7 days of notice. If you reschedule, deposits are non-refundable but transferable to the new date.
Refund Requests: Email [email TBD] with booking details. Refunds are processed within 14 business days to the original payment method.

3. Donations

Donations made via the Website (e.g., GoFundMe for $15,000 roof repairs, PayPal donations for Raise the Roof Fundraiser on December 6, 2025) support our mission, including poet honorariums, youth workshops, and operational costs (e.g., new headquarters). Our donation refund policy is:

Non-Refundable: Donations are generally non-refundable, as they are immediately allocated to our 501(c)(3) programs, per IRS guidelines (Publication 526).
Errors: If a donation is processed in error (e.g., duplicate charge, incorrect amount), contact [email TBD] within 48 hours with transaction details. Eligible refunds are issued within 14 business days to the original payment method.
Tax Deductions: Donors of $25+ receive IRS-compliant receipts for tax deductions (Publication 1771). Refunds may affect deduction eligibility; consult a tax professional.
GoFundMe: Donations via our GoFundMe campaign ($15,000 goal for roof repairs) are subject to GoFundMe’s terms (gofundme.com/terms) and our policy. Refunds for errors are coordinated with GoFundMe.

4. Memberships

Memberships (e.g., Basic $25/year, Supporter $50/year, Patron $100/year) provide benefits like event discounts, exclusive invites, and raffles. Our membership refund policy is:

Non-Refundable: Membership fees are non-refundable for the current term, as they fund ongoing programs (e.g., Vibe & Voice workshops, website maintenance at $500/year).
Auto-Renewal: Memberships auto-renew annually unless canceled at least 30 days before the renewal date via [email TBD]. No refunds are issued for partial terms or failure to cancel auto-renewal.
Errors: If charged in error (e.g., duplicate billing), contact [email TBD] within 48 hours for a full refund, processed within 14 business days.
Tax Deductions: Membership fees may be tax-deductible, subject to IRS rules. Refunds may affect eligibility; consult a tax professional.

5. Workshop Fees

Fees for Vibe & Voice workshops ($10-$25, ages 13-17 with parental consent) or other programs are used to cover materials and instructor costs (e.g., LaBlaque Williams, $150-$200/session). Our workshop refund policy is:

Non-Refundable: Fees are non-refundable, except if a workshop is canceled or rescheduled by us.
Cancellation by Us: Full refund issued within 14 business days if we cancel (e.g., insufficient enrollment, venue issues).
Rescheduling by Us: Option for a full refund or transfer to the rescheduled date, requested within 7 days of notice.
Refund Requests: Email [email TBD] with registration details. No refunds for non-attendance or personal circumstances, unless required by law.

6. Processing Refunds

Method: Refunds are issued to the original payment method (e.g., credit card, PayPal account) used for the transaction.
Timing: Eligible refunds are processed within 14 business days of approval. Processing fees (e.g., PayPal’s 2.9% + $0.30) are non-refundable, unless we cancel the event or service.
Currency: Refunds are issued in U.S. dollars (USD), subject to exchange rates for international users.
Disputes: If you dispute a charge with your bank or payment provider before contacting us, we may suspend your Website access (e.g., account, ticketing) until resolved, per our Terms and Conditions.

7. Exceptions and Legal Requirements

Force Majeure: We are not liable for refunds beyond this policy if events or services are disrupted by events beyond our control (e.g., natural disasters, government mandates). We will offer ticket transfers or credits where possible.
Consumer Laws: This policy complies with U.S. and Nevada consumer protection laws. If local laws (e.g., California Consumer Protection Act) require additional refund rights, we will honor them. Contact [email TBD] for details.
Youth Programs: Refunds for Vibe & Voice participants (13-17) follow the same policy, with parental consent required for requests, per COPPA.

8. Contact Us

For refund requests, questions, or concerns, please contact:

The VerbalVibe Collective Poets Guild Inc.
Attn: LaBlaque Williams, Executive Director
310 Utah Ave, Las Vegas, NV 89104
Email: [email TBD]
Phone: [phone TBD]
Hours: Monday-Friday, 9 AM-5 PM PDT

Include your order number, transaction details, and reason for the request. We aim to respond within 5 business days and process approved refunds within 14 business days.

9. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our programs, payment systems, or legal requirements. Updates will be posted on verbalvibecollective.com with a revised effective date. Significant changes (e.g., new refund terms) will be communicated via email or Website notice at least 14 days in advance. Your continued use of the Website after updates constitutes acceptance.